Upper East Side clinic’s ‘plastic surgery vacations’ include a private chef, trips to Bergdorf’s and recovery at the Plaza Hotel
Neinstein Plastic Surgery’s exceptional patient experience was recently featured in the New York Post. An excerpt from the article can be found, below.
The morning after surgery, Neinstein was at Atenea’s bedside. He makes these house calls with all his patients, checking in and explaining how the operation went.
He says this kind of house call has largely fallen out of fashion in the modern healthcare space.
“Medicine probably has the worst customer experience of any business in the world,” he said. “You’re put in a room naked with a stranger and then later you’re given a bill, and you don’t even know what happened.”
Patients, he has found, want to talk to their surgeon after major surgery.
